COMMITMENT: Doing things with passion, sharing the company vision and the goals of our area of operations. LISTENING: Delighting internal and external customers, being constantly attentive to their needs, even if they are not expressed.
CUSTOMER-ORIENTED: Focus activities on the satisfaction of both internal and external customers, always safeguarding the interests of the company. Anticipating the needs of the customers, providing prompt and appropriate responses, according to the level of responsibility. STRIVING FOR EXCELLENCE: Maintaining and monitoring productivity and quality, strictly setting the highest quantitative and qualitative standards. Effectively managing time, even under pressure. Identifying and organising the resources required for the completion of all tasks. GENERATING CONSENSUS: A strong impact on others in order to obtain cooperation through clear and transparent persuasion, dialectics and negotiation. Delegate on the basis of careful assessment of colleagues in order to obtain approval and commitment. Manage conflicts by using negotiation strategies to influence and persuade others. SUPPLYING SOLUTIONS: Proving skill and expertise, acting as a reference for others. Systematically linking all the elements of the problems identified and analysed, questioning and consulting different sources to find the best solutions for the different situations.